Server
Job Summary:
As a team our goal is to create unforgettable, picture-perfect experiences for our guests. Your role in that goal is very important! As a server at our restaurant your main objective is to provide quality service to each person while they are on site. Whether you are serving them breakfast or dropping off their room service, we want them to leave remembering what a positive experience you helped create for them.
Job Responsibilities:
Take food & beverage orders and collect payments where specified Maintain cleanliness of the work areas and equipment in front and back areas of our restaurant and banquet facilities according to resort standards; Maintain complete knowledge of service requirements such as detailed menu selections, ingredients, prices, station assignment and table settings; Maintain complete knowledge and comply with all departmental policies and service procedures; Check cleanliness and condition of assigned station and service areas; Greet guests as they arrive and assist them with seating when necessary; Open and serve wine/champagne bottles in accordance with departmental standards and function requirements; Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day;
Maintain positive guest relations at all times; Be familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately; Handle guest complaints and ensure guest satisfaction in conjunction with the Supervisor and/or Manager; Complete opening, closing and cleaning side duties as assigned; Maintain cleanliness and organisation of all work and storage areas throughout shift; Adhere to payment, cash handling and credit policies/procedures; Set up and tear down of meeting and function rooms according to the
banquet event order; Completion of pre/post function side work as assigned by supervisor; Set up, monitor, refresh and breakdown coffee breaks, receptions and buffet tables for specified functions according to group requirements and departmental standards; Set up and serving of banquet and restaurant bar.
Qualifications:
You are a team player who is excited to create a great experience for the guests of our restaurant! You are positive, driven and have a “glass half full outlook on life. Your other traits include: A passion for customer service and a strong attention to detail; Energetic, flexible, reliable, respectful, hands-on individual with initiative and integrity; Ability to work under pressure in a fast-paced work environment; Excellent organisational, communication and interpersonal skills; Friendly and pleasant demeanour, courteous, self-motivated, and professional; Ability to work efficiently with minimal supervision, independently and as part of a team; Ability to work different shift hours; Serve it right certification; Knowledge of Silverware system is preferred, but not a must; Previous serving experience is preferred;
Who Are We?
We are the on-site restaurant at BC/AB Resort. BC/AB Resort is a full-service resort boasting stunning guest rooms & suites with picture-perfect views, a gourmet restaurant, a dreamy spa and the perfect indoor & outdoor water oasis. Our resort is surrounded by gorgeous Rocky & Purcell Mountain views, championship golf courses, lakes & rivers, biking & hiking trails… the outdoor opportunities are endless! BC/AB Resort is part of XXX, a family of independent hotels. We have properties in Canmore, Jasper,
Red Deer, Stony Plain, Grande Cache, Valemount and Invermere.
We Offer:
A great work environment with opportunities for development and career advancement within BC/AB Resort and the XXX family of hotels; A competitive compensation package; Group health plan; Staff events and seasonal discounts on local adventure activities; Hotel Discounts as part of the XXX family of hotels; The opportunity to live and work in the beautiful Columbia Valley; Staff accommodation available.
Compensation : Cad 15.20 + tip
Accommodations: For staff accommodation we have units on and off property, it all just depends on what’s available at the time of arrival. All units include TV, WIFI, laundry & cooking facilities and we charge $15 per day for that.
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